RETURN AND exchange POLICY

At Onyx Precision Ponies™, every ponytail is carefully prepared and inspected before it leaves us. Because of the personal nature of hair products, all sales are final and we do not accept returns or issue refunds.

We understand, however, that choosing the perfect hair color online can be difficult. That's why we offer a 3-Day Color Exchange Policy on eligible ponytails.

If your Onyx ponytail isn't the right color, you may request an exchange for another available color. You must contact us within 3 calendar days of delivery to request an exchange. To qualify, the ponytail must be completely unworn and in its original condition. It cannot be worn, washed, cut, colored, altered, or show any signs or odors of use. All original tags and ties must remain intact.

We strongly recommend comparing your ponytail to your natural hair as soon as you receive your piece and before removing any tags or ties.

Once we receive your ponytail, it will be inspected before the exchange is approved. Approved exchanges may be made for another available color of the same product and value. Customers are responsible for return shipping and the shipping cost of the replacement ponytail. Original shipping charges are non-refundable. For hygiene and quality-control purposes, Onyx Precision Ponies™ reserves the right to decline an exchange if the ponytail does not meet the conditions outlined above.

Every Onyx Ponytail is carefully inspected before shipping. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 calendar days of delivery. Please include your order number, a description of the issue, and clear photos showing the problem. If we determine that your item arrived defective or an error was made by Onyx, we will make it right at no additional shipping cost to you.

We begin processing orders quickly. Requests for order changes or cancellations must be submitted within 24 hours of purchase.

After the 24-hour window, we cannot guarantee that your order can be changed or canceled if processing has already begun.

Email contact@onyxponytails.com within 3 calendar days of delivery and include:

• Your name and order number
• The color you originally ordered
• The color you would like instead
• Confirmation that the ponytail remains unworn and in its original condition

Do not send your ponytail back until you have received exchange instructions from Onyx Precision Ponies™.